Welcome to Collaborate!

e-Builder is excited to announce the launch of a new Partner Services Program! This program is designed to support and empower our Partners in the delivery of successful e-Builder implementations. With this new program comes more benefits for our Partners such as more extensive Partner training services and resources. There will also be an expanded framework for Partner Oversight engagements and more opportunities for Partners to work with e-Builder technical specialists.

To provide our Partners with better communication on Technical Support requests, the Partner Services team has introduced an enhanced Partner Support Ticket management procedure. When you submit an e-Builder Support request to [email protected], please copy Andrew Mendez ([email protected]) and Jamie Cooke ([email protected]) on the email. We will help to ensure that your request is reviewed promptly and keep you notified of the status.

The Partner Services Program won’t stop there either. As the program grows, our team will be consulting with our Partners on the most valuable ways to refine and expand this program.

The Partner Services Program includes a dedicated point of contact for all Partner questions, support requests, and feedback at [email protected]. Your feedback and ideas are extremely important to us. Don’t be shy, send us an email; we would love to hear from you!

KFA Shares Best Practices for a Successful Implementation

Our Partner Spotlight focuses on an e-Builder Partner and their use and experience with e-Builder Enterprise, as well as best practices that they have picked up along the way. This quarter, the spotlight is on KFA and their Vice President, Peter Urban. KFA is an information technology consulting firm specializing in services for the design and construction industry. They have been working with e-Builder Enterprise since 2009, but officially became a partner in 2018. Throughout this time, Peter has individually managed or assisted in more than 20 e-Builder implementations!

Most recently, KFA worked with The Pennsylvania State University (PSU), leading PSU's initial phase of implementation of e-Builder Enterprise. As you may recall, PSU’s success was highlighted in the January edition of Edge newsletter! Other notable clients KFA has worked with include the Illinois Tollway Authority, Chicago Transit Authority, Pennsylvania Department of Transportation, Massachusetts Bay Transportation Authority, and Infrastructure Ontario.

Peter shares some of the keys to successful implementations: management sponsorship, attention to detail, and continuous support. Strong backing from management helps to establish goals, set priorities, and commit resources for the implementation. After all, both the implementation team AND the client have important roles. Thoughtful planning and comprehensive design documentation in the early stages will set the entire implementation up for success. Be prepared to support users after go-live. Plan for immediate user support and ongoing training. There are many reasons to continue training: new software functionality, new project teams, or even new processes. Change management starts before implementation and continues far beyond.

We would like to thank KFA and Peter Urban for sharing their experience and tips to be successful!

If you would like to be featured in Partner Spotlight, fill out this short form to let us know what makes your Partner Program unique, or email Danielle Bradford, editor of Collaborate, at [email protected] for more information.

Elevate is the perfect opportunity to interact and increase your brand awareness at the largest owner-centric conference in North America.

We have over 20 unique opportunities that will increase visibility throughout the week, including networking breaks, special events, conference wi-fi and more! View them all in our 2019 Elevate Sponsorship Prospectus, and contact your Partner representative of Richelle Wilkins at [email protected] to get signed up!

This article series, Meet the Partner Team, gives you a chance to get to know about the e-Builder Partner Team that you work with on a daily basis. As some of you may know, Marty Moran is a Partner Executive and has been with e-Builder for more than 2 years and acts as a liaison between e-Builder and you, our Partner. He seeks out new opportunities with clients, assists our partners in winning new business with e-Builder as a strategic component of your successful project delivery strategy. At e-Builder, he has assisted our Partners in winning more than 15 new clients representing well over $15 billion in construction spending across North America.

Prior to e-Builder, he gained over 25 years of experience in the construction technology sector; in this time, he has experience in running a successful partner organization responsible for automating over 100 construction organizations with ERP, Project Management, and Estimating Solutions.

His home is in the greater Chicago area where he spends his time with his four children and two Labrador Retrievers, as well as playing hockey, skiing, and biking. Keep reading to take a look into the life of Marty.

Q: What was the most unusual or interesting job you have ever had?

A: I ran a software partnership for many years.

Q: What is your favorite quote or motto?

A: "Character is how you treat those who can do nothing for you."

Q: If you could learn to do anything, what would it be?

A: Play guitar well.

Q: What are the values that drive you?

A: Integrity, honesty, and accountability. Also, a little laughter every day makes the work more fun.

Q: What do you enjoy most about the work that you do?

A: I really like meeting and working with our Partner teams to plan strategic initiatives, and to discuss and address client issues.

Want to get in touch with the Partner team? Send them an email at [email protected].